Business travel has always been a mix of excitement and anxiety for me. Since becoming someone who now uses a mobility scooter, the thought of navigating busy stations, boarding trains, and managing logistics can feel overwhelming. But my recent journey from Stockport to London for the Business Travel Awards changed everything and reminded me that accessibility and dignity can go hand in hand.
A trip that started with trepidation
When I was invited to attend the Business Travel Awards in London, I was thrilled. It’s one of the most prestigious events in the industry, and being part of it felt like a milestone. But then came the familiar knot in my stomach: How would I get there? Would the train staff be helpful? Would I feel like a burden?
Traveling with a mobility scooter often means planning every detail meticulously from platform access to lift availability. Past experiences had left me cautious, even hesitant. But this time, I booked with Avanti West Coast, and what followed was nothing short of extraordinary.
Avanti West Coast: Accessibility in action
From the moment I arrived at Stockport train station, the Avanti team made me feel seen, respected, and supported. Staff greeted me with warmth, ensured the ramp was ready, and helped me board without fuss or delay. They treated me not as a problem to solve, but as a valued passenger.
Onboard, the accessible seating area was spacious and comfortable. The train manager checked in personally, and I was able to relax, enjoy the journey and begin to think about the awards evening, something I rarely get to do when travel feels stressful.
Arriving with confidence
By the time I reached London Euston, I felt empowered. The anxiety I’d carried with me melted away, replaced by excitement for the evening.
When I arrived at my hotel, The Cumberland, I was once again met with genuine courtesy. The staff didn’t just ask if I needed help with my luggage they kindly asked if we would like assistance, acknowledging me as part of a team rather than singling me out because I use a mobility scooter. What truly impressed me was how discreetly they asked if I’d like to complete an evacuation form. While I don’t require that level of support, it was reassuring to know they had considered it. In the event of an emergency, they’d be prepared to assist, a thoughtful gesture that not every hotel extends, but one that makes a world of difference
Later in the day, I made my way to the Business Travel Awards, where again I was met with welcoming staff of JW Marriott Grosvenor House, who had plans and access routes to ensure I was able to enjoy the evening.
The awards were incredible, not least because I was part of a team who walked away with a win, but that I was able to enjoy it because I was reminded that accessibility isn’t just about ramps and lifts, it’s about attitude, empathy, and inclusion.
Why this matters
Accessible business travel isn’t a luxury, it’s a necessity. When companies like Avanti West Coast lead with compassion and competence, they don’t just move people from A to B. They move us forward as a society.
If you’re a business traveller with mobility challenges, know this: you deserve to travel with dignity. And if you’re part of the travel industry, remember that every act of accommodation is an act of empowerment.
Final thoughts
This journey reminded me that business travel can be more than just logistics it can be liberating. I’m grateful to Avanti West Coast, The Cumberland Hotel and JW Marriott Grosvenor House for showing what true accessibility looks like, and I hope my experience encourages others to travel boldly, advocate fiercely, and celebrate every mile.
