Whether you're working in hospitality or simply staying at a hotel or attending a venue, safety and discretion are key to ensuring a secure and comfortable experience for everyone. Here are some essential tips to help maintain high standards of safety and professionalism across key areas of hotel and venue operations.
Housekeeping
- Secure bedroom doors: Doors should never be left open while cleaning corridors, regardless of whether the room is a departure or a stay.
- Lost key protocol: If a guest reports a lost key or key card, direct them to reception for a replacement following security clearance, unless the housekeeper has a handheld device and can verify identity securely.
- Interconnecting doors: Always check that interconnecting doors are locked during every clean, whether the room is occupied or not.
Reception and Check-In
- Room number discretion: Never announce room numbers aloud—point to them discreetly on the key card.
- Key card presentation: Always hand over key cards face down.
- Secure documents: Credit card dockets and receipts should never be left in public view.
- Key management: Physical keys must be securely locked away when not in use.
- Replacement key protocol: Guests requesting replacement keys or cards must present valid ID.
Credit/Debit Card Safety
- Card handling: Never allow your card to be taken out of sight for payment. Staff should bring a handheld device to you or direct you to a secure payment terminal.
Telephone Calls
- Call verification: When connecting calls to guest rooms, always ask for the guest’s name before transferring.
- No market research calls: Calls from market research contacts must not be connected to guest rooms under any circumstances.
Want to learn more about traveller safety and wellbeing for your travel programme, get in touch with a member of the team.
